Privacy Policy

1. Introduction
At HS COMMERCE SDN. BHD. (“we”, “our”, or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage with our online platforms, participate in live-stream sales, or make a purchase from us. By accessing or using our services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect
We may collect the following types of information:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Shipping address
• Payment Information:
  • Credit/debit card details (processed securely through third-party payment processors)
• Usage Data:
  • Information about how you interact with our website, including your IP address, browser type, and pages visited.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process, confirm, and fulfil your orders, including delivery and payment verification

• Customer Support: To respond to inquiries, requests, or complaints

• Marketing & Promotions: To send promotional messages, newsletters, and updates (where consent has been given)

• Website & Service Improvement: To analyse usage trends and improve our platforms, products, and services

• Compliance: To comply with legal and regulatory obligations

4. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure servers, encryption, and restricted access controls. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

6. Cookies
Our website may use cookies to enhance user experience. You can choose to accept or decline cookies. Declining cookies may prevent you from taking full advantage of the website.

7. Your Rights
You have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data under certain circumstances.

8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website with a revised effective date.